Privacy Policy

At MetaCoupons Flowers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Place an order for flowers or services
• Create an account on our website
• Subscribe to our newsletter
• Contact us through our website or email
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, delivery address)
• Payment information (credit card details, billing address)
• Order history and preferences
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your flower delivery orders, including payment processing and delivery coordination
• Customer Service: To respond to your inquiries, provide customer support, and communicate about your orders
• Account Management: To create and manage your account, including order history and saved preferences
• Marketing Communications: To send you promotional emails, newsletters, and special offers (with your consent)
• Service Improvement: To analyze website usage, improve our services, and develop new features
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Provide personalized content and recommendations
• Analyze website traffic and performance

You can control cookies through your browser settings. However, disabling cookies may limit certain features of our website.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Payment processors for secure transaction processing
• Delivery partners for flower delivery services
• Email service providers for communication
• Website hosting and analytics providers

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of our customers and the public

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure storage of payment information
• Regular security assessments and updates
• Access controls and employee training

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Under GDPR and applicable privacy laws, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at contact@metacoupons.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Romania. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

MetaCoupons Flowers
Bulevardul Eroilor 5
Cluj-Napoca, 400129, Romania
Email: contact@metacoupons.com
Phone: +40 31 919 94 54