Frequently Asked Questions

We provide flower delivery services throughout Cluj-Napoca and immediate surrounding areas. Our delivery network covers all neighborhoods within the city limits. If you're unsure whether we deliver to your location, please contact us at +40 31 919 94 54 or email contact@metacoupons.com, and we'll be happy to confirm delivery availability for your specific address.

Same-day delivery is available for orders placed before 2:00 PM from Monday to Saturday. Orders placed after this cutoff time will be delivered the next business day. Here's how it works:

• Place your order online, by phone, or in person before 2 PM
• Our florists immediately begin creating your arrangement
• Your flowers are delivered within hours to your specified address
• You receive confirmation once delivery is complete

For urgent requests placed after 2 PM, please call us directly—we may still be able to accommodate your order based on current workload and delivery routes.

If the recipient is unavailable during delivery, our driver will:

• Attempt to contact the recipient by phone
• Leave the arrangement in a safe location if pre-authorized
• Leave flowers with a neighbor or building reception
• Contact you for alternative delivery instructions

We always prioritize ensuring your flowers reach the recipient safely and in perfect condition. You can provide special delivery instructions during checkout to help us navigate any access restrictions.

Absolutely! We specialize in custom floral arrangements tailored to your preferences. You can:

• Choose specific flower types and colors
• Request particular arrangement styles (modern, classic, rustic, etc.)
• Add special touches like ribbons, vases, or gift cards
• Specify size and budget preferences

For custom orders, we recommend contacting us directly at contact@metacoupons.com or calling +40 31 919 94 54 to discuss your vision with our expert florists. Even for same-day orders, we can accommodate customization based on flower availability.

With proper care, most fresh flower arrangements last 5-10 days, though longevity varies by flower type. To maximize freshness:

• Keep flowers in a cool location away from direct sunlight and heat sources
• Change the water every 2-3 days
• Trim stems at an angle every few days
• Remove any wilted blooms or leaves
• Add flower food if provided

Some varieties like roses and lilies can last up to two weeks, while delicate blooms like tulips may last 5-7 days. We include care instructions with every delivery to help you enjoy your flowers as long as possible.

Yes! We provide comprehensive wedding and event floral services including:

• Bridal and bridesmaid bouquets
• Ceremony decorations (arches, aisle arrangements, altar flowers)
• Reception centerpieces and table arrangements
• Venue consultations and planning
• Corporate event decorations

We recommend booking wedding services at least 3-6 months in advance to ensure availability for your date. Contact us to schedule a consultation where we'll discuss your vision, venue, budget, and create a comprehensive floral design plan for your special day.

We accept multiple secure payment methods for your convenience:

• Major credit cards (Visa, Mastercard, American Express)
• Debit cards
• Online payment platforms
• Cash (for in-store purchases)

All online payments are processed through secure, encrypted gateways to protect your financial information. We do not store complete credit card details on our systems.

Yes, but timing matters:

• Orders can be modified or cancelled with full refund up to 24 hours before delivery
• Same-day orders must be cancelled within 2 hours of placement
• Once an arrangement is prepared or dispatched, cancellation may not be possible

To cancel or modify an order, contact us immediately at +40 31 919 94 54 or contact@metacoupons.com. We'll do our best to accommodate changes, but please note that last-minute modifications may be limited based on preparation status.

Yes! We provide specialized corporate floral services including:

• Regular office flower arrangements on weekly or monthly schedules
• Corporate event decorations
• Client gifting programs
• Employee appreciation bouquets
• Invoicing and flexible payment terms

Corporate accounts receive priority service, dedicated account management, and volume discounts. Contact us at contact@metacoupons.com to discuss setting up a corporate account tailored to your business needs.

We guarantee that all flowers delivered are fresh and of the highest quality. Our commitment includes:

• Daily sourcing from trusted local and international growers
• Rigorous quality inspection of every stem
• Proper hydration and care before delivery
• Temperature-controlled transportation

If you receive flowers that are damaged, wilted, or not meeting our quality standards, please contact us within 24 hours with photos. We'll immediately arrange a replacement bouquet or provide a full refund—your satisfaction is our priority.

Yes! We're committed to environmental sustainability. Our eco-friendly practices include:

• Biodegradable wrapping materials instead of plastic
• Recyclable packaging and containers
• Locally sourced flowers to reduce transportation emissions
• Minimal packaging waste
• Reusable vases and containers when possible

We believe beautiful flowers shouldn't come at the expense of our environment. Our sustainable approach ensures you can give thoughtful gifts while minimizing ecological impact.